Our George Washington

Shortly after this fine young cannibal introduced a third child to the Lowcountry,  she showed up as a guest at our March confab. As she sat inconspicuously at a table of no particular note, few would have guessed that a superhero was in their midst.

Fortunately, our official AMA paparazzo, Andy Hagedon, pounced upon this rare sighting and provided us with photographic evidence of her appearance.

She’s Laura Angermeier, and she’s about as inaptly named as Barenaked Ladies. Sweetmeier, perhaps. Lovelymeier. Warmmeier. Never Angermeier.

The three beings Laura birthed are called Andrew, Katie and the Charleston American Marketing Association. A freshly-minted college graduate working as a third-string marketing assistant at an enterprise approaching oblivion, Laura nonetheless spearheaded the creation of our humble organization. She simply noticed there was no AMA . . . so she started one.

Laura is our George Washington, but with real teeth.

At the outset, perhaps a dozen people would gather for an AMA lunchtime seminar. But Laura’s warmth and persistence, and the support of an equally dedicated team of volunteers, propelled the group to dramatic growth. Today we stand as the first new chapter anywhere in the country in 14 years, recipient of several national awards and queen of the local professional communication landscape with more than 100 members.

Having pointed Charleston AMA in the right direction, Laura slinked off to motherhood and freelancing without the credit she richly deserves. May this hosanna get buried in a sea of gratitude for a young woman who saw a need and filled it, to our collective benefit, without recompense or due recognition.

Thank you, Laura. Come on back.

 

barry waldman

I’m A Marketing Pro and I Approved This Message

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(Attention: Luddite Alert)

Man, that was painful. If you have a land line, your phone was hijacked by GOP presidential candidates for two weeks before South Carolina’s primary. By my count, the phone rang approximately 637 thousand times an hour, and only 422 of those calls was my mother-in-law.

Almost all of the calls were pre-recorded and went something like this: “Hello, this is Mitt Romney and … CLICK!!”

I mean, really, how would I know what they sounded like? My wife and I broke land speed records racing to turn off the answering machine.

The first few days, before we realized we were being invaded by uncivil discourse, we actually listened to the messages. They said:

Hello, this is Republican icon Robert Taft. If I weren’t dead, I’d be voting for Rick Santorum because, well, I can’t think of anything positive to say about him, but that Newt Gingrich has revealed his epidermis in public and openly engages in social intercourse with women who are not his wife. And Mitt Romney admits to being a homo sapien and his wife has acknowledged being attracted to thespians.  So remember, vote Rick Santorum, because he’s not those other guys.

Two weeks as a phone hostage set the two of us to wondering — does this stuff really work? Hanging up on that drivel was a service to the candidates, whom we don’t necessarily hate only because we didn’t hear them excoriate each other.  Does irritating the electorate uninterrupted for a fortnight really convince them to vote for you? (And make no mistake, this isn’t a partisan problem; we’d expect the same from Democrats if they had a primary.)

Consider the marketing implications for ordinary products and services!

I’m thinking about the top, say, 5,000 advertising campaigns in history and I can remember just one that annoyed the buying public into submission. It was Tide’s “Ring Around the Collar” campaign, which suggested that women nationwide were spousally-challenged by failing to adequately clean the dirt and sweat from their husbands’ shirt collars. The remedy was obvious: women by the millions joined the workforce and told their husbands to wash their own damn shirts.

Beyond that, I don’t see a real-world corollary to what the candidates perpetrated on us and have now taken on the road to other states.  Do all their experienced and well-compensated campaign managers truly believe that interrupting voters’ dinner hours with phone spam is effective marketing? They must, or they wouldn’t do it, right?

Imagine if every time you logged on to the Internet, a pop-up ad for Budweiser appeared regardless of your settings.  Wouldn’t the irritation factor eventually reduce Budweiser sales? It would certainly disincline me towards their brand of suds.

So if denigration doesn’t sell toothpaste or cars or tax preparation services, but it does sell candidates, what does that say about us? Is electoral politics the marketing of distrust, hatred and fear? Does annoying people work harmonically with those emotions? Say it ain’t so.

Just in case it is, I want to be on the cutting edge. So I’ve devised a negative campaign to boost revenues for my employer, Trident United Way. It’s a plan whereby computers would call 50 houses at a time with the following pre-recorded message:

Hello, this is Darius Rucker. Are you considering a donation to the Red Cross? Why would you contribute to an admittedly Communist organization? Has the Salvation Army requested your support? Ask yourself, when have they ever fired a shot in defense of America? Instead, contribute your hard-earned dollars to your local United Way. Why, our great nation and this venerable organization even share a first name, just like General Petreaus and General Motors, two mom-and-apple-pie Americans if there ever were any.  So remember, why bail out the Lowcountry Food Bank when it was banks that caused this economic cataclysm. Invest instead in good old United Way.
 

I’m Barry Waldman and I approved this message.

Adventures In Resume Reading

 

References Available Upon Request.

Have dumber words ever been written? I see this on resumes all the time. I think, “no shoeshine, Sherlock.” If your references aren’t available, neither is the job.

(I don’t actually think “shoeshine,” but this is a family website.)

If you’re looking for the painfully obvious on your resume, why not, “will show up for work if hired”?

Many of the objectives I see on resumes are similarly over-ripe. I’ve seen some that say, essentially, “seeking a job with your company.” You dedicated space at the top of your resume for that? If I’m too dense to figure that out when you send your application, you don’t want to work with me.

Here’s another resume rip-snorter:  prosaic jobs coached up on paper to sound like brain surgery. Applications for internships from college students with no professional experience are the most fun. A student who worked as a waiter killed thousands of electrons with this entry:

Liaisoned with kitchen staff to maximize customer experience.
Interfaced with diners to expedite meal delivery and eliminate errors.
Coordinated multiple orders simultaneously.

And so on like that, Adobe emailed and demanded that I return Acrobat. I wanted to tell the applicant her resume would only work were I a moron, but of course, I never called her.

Nor have I called the “functional resume” fundamentalists who list their skills (Word Perfect, great!) ad nauseum, but neglect to mention where they’ve actually worked and when. I agree that accomplishments are more important than experience, but nouns can be validated more easily than adjectives and verbs.

I’ve always thought  a good rule of thumb on resume construction is: try not to look like a dolt. No phony objectives, no transparent hyperbole, no empty proclamations.

Facts are good, though. I like facts.

barry waldman

Going Out On A … Limb

What do you get when you combine a six-foot three-inch membership chair with a longtime Skirt! rep? You may find out in a coming issue.

I don’t know if most of the men who appear in Skirt! lobby the magazine for the right to pose in women’s wear, but Ted deLoach did. Without the least evocation of irony, he campaigned Jenny Dennis at a recent AMA event. (That’s Ted on the right.)

And it’s clear that he’s already contemplated his ensemble for the blessed event, which I am prohibited by FCC law and the revocation of my man card from detailing. Let’s just say it’s a saucy selection that will require just the right shoes.

If the sight of Ted’s legs in full color at 600 dpi shivers your timbers, consider instead the power of AMA networking. A stray word to the right person during a Charleston Crab House happy hour can lead to permanent personal infamy, not to mention dozens of canceled subscriptions. (Does Skirt! even have subscriptions? Well heck, let’s not let facts get in our way here.) Imagine what a well-placed conversation might yield.

So if you pick up a Skirt! in the next few months and find your eyes have fused to the inside of your eyelids, don’t say you weren’t warned. There’s no gams test for the American Marketing Association.

 

barry waldman

My Vote for Miss Congeniality

It’s that time of year when we marketers engage in that highly scientific ritual of sifting through the sabermetric research, executing the proprietary algorithms and choosing our various Marketer of the Year winners.

I say “various” because we have the Agency Marketer of the Year, Left-Handed Marketer of the Year, Miss Congeniality Marketer of the Year, and other sub-categories before we choose the singular Grand High Exalted Mystic Marketer of the Year.

I was humbled to have swept to victory in the non-profit category a couple of years ago, (Campaign slogan: “Vote for me and I won’t tell anyone we’re friends!) at which point a co-worker scoffed at the competition. “They’re just popularity contests,” she observed huffily. “What’s wrong with being popular?” I responded. I was defeated in the finals for the big award, but I can’t complain. I voted for Marla Loftus.

Let’s be honest, beyond a general sense about who gets it and who doesn’t, you and I have little data on which to pass judgment on the candidates. If you run a PR/marketing business and you’re making a go of it, you must have a certain amount of expertise.  It’s hard to work at an agency for very long without delivering the goods. Beyond that, though, we really don’t know whether, with respect to marketing, most of our comrades can distinguish their gluteus from their olecranon.

So when it comes to the Marketer of the Year award, I say: Go for it! What’s wrong with making somebody’s day? Why not give some nice person the opportunity to receive an impressive crystal (I think) artifact engraved with their name, a lovely evening feting their accomplishments — or their popularity, or the pervasiveness of their graft, or whatever led to their victory — and the everlasting glow of having once been #1. Some number of other upstanding Charlestonians can add a line to their resume (Non-profit Marketer of the Year!) And the rest of us can keep hope alive that one day it will trickle down to us.

Why not spread some joy? Our entire federal electorate rests on flimsier criteria than that. So I’ll be casting my vote, unencumbered by knowledge, information or guilt. And to those nominees unconvinced that our mutual relationship is sufficiently deep to ensure my vote, make your check payable to cash.

barry waldman

If Car Insurance Sucks, Why Are We Laughing?

I always called it the Condom Effect — it’s something you hate, but have to use.  (Although, given my dating history, it wasn’t such an imperative. In my world, charm is a quark.)

Chris Mumford of The Martin Agency had a slightly different way of expressing it. Mumford and his crew from Richmond, Va.  produce advertising for a company called GEICO. Perhaps you’ve seen his work?

“Mashed potatoes!” “Does it really take two to tango?” “So easy a caveman can do it.”

Mumford reported at the AMA luncheon August 4th, that the driving philosophy behind GEICO’s multi-inspirational ad campaigns is that car insurance, in his lyrical homage reminiscent of the poetry of Whitman, “sucks.” Transforming the house brand of government employees to a national insurer required, again in his words, breaking conventions.

The resulting drollery is hardly about insurance, and it’s packaged into an unprecedented four or five simultaneous ad campaigns.  Nonetheless, it’s instructive to note that the ads still hew to basic marketing principles.  They never stray from their narrow focus on saving a quick buck and they always revolve around the now-familiar 15 minute/15 percent intonation.

The laws of marketing are reacting predictably, which is to say the results have been unpredictable. One of the sharpest campaigns flopped, according to Mumford, while the the single unfunny (my humble opinion here) campaign nailed the early Recession zeitgeist and delivered new policies for the company. The former, the celebrity spokesperson routine, fell victim to over-cleverness. Viewers were so enamored with the celebrities that the regular Joe message of savings and good service was completely lost. The latter, the googly-eyed pile of cash, may not have elicited a chuckle, but it visually reinforced the money-saving meme.

It’s a reminder to all of us that sometimes, even when cleverness is the coin of the realm, you can be too clever by half if the consumer of your creativity isn’t along for the ride. (See my sub-atomic particle reference in the first paragraph.)

The competition, of course, has caught on. Nationwide is attempting to annoy us into submission with the smarmy spokesjoker. State Farm has gone the American Idol route with a focus on great service. Allstate’s Mayhem spots are maniacally brilliant because they entertain while  peddling that old insurance boogeyman — fear. They even take an oblique crack at GEICO.

Mumford reports that they’re all spinning their wheels. Though State Farm and Allstate still dominate the market, GEICO continues to make inroads. But as we cynics understand intuitively, above every silver lining, there’s a cloud.

Progressive Insurance  has demonstrated some marketing moxie since being supplanted by GEICO as the #3 auto insurer. Anchored by Flo the throwback spokesperson, Progressive has one-upped GEICO with its rate checker and most recently, with a device that tracks your driving habits and reports you to the cops. No! I mean, it determines that you might not be the average cretin who thinks he can operate a dangerous vehicle while Tweeting “on my way to Yo Burrito for lunch with Brittany” on his smartphone, and restructures your rate. Whether this catches on and propels Progressive higher remains to be seen.

In the end, GEICO hasn’t changed auto insurance so much as it’s changed TV advertising, and that’s a feather in the cap of Mumford and his mates. We no longer expect industries hawking morbidity to eschew levity, edginess or even sarcasm.

Hey, the world might just be ready for my long-incubating United Way campaign slogan: “Just give us your damn money!”

–barry waldman

Charleston Top 40

I am not among any special group of 40, unless the particular club comprises right-handed writing, left-handed eating, bearded, bespectacled knuckleheads who’ve broken their nose three times. No one has contacted me about an award for that.

Though I’ve spent most of my life under 40 years of age, I gratefully (considering the alternative) exited that category a decade ago. Other than those two details, I could so be a 40 Under 40.

The Charleston Regional Business Journal recently feted this year’s gaggle of young leaders and it looked an awful lot like an AMA meeting. Between the 2011 honorees and all the attending alumni, the PR & marketing world was proudly and robustly represented. Inasmuch as half the qualification for selection among the august 40 is community service, it’s something in which we might all take pleasure.

It also got me to thinking — which does merit an award — what is it about Communication types that inclines us to community service? Or perhaps the real issue is in converse: what is it about community service that inspires those of us who deal in words, images and connections?

Building a stronger community is not an idle thought in my life and it’s probably not in yours either. As the chief rouser of PR & marketing rabble at our local United Way, and as a volunteer for various other do-gooder organizations, offering my meager talents, nearly limitless exuberance and bi-monthly unit of blood to help others is a life philosophy and a raison d’etre. That may be a bit rich for your blood, but you’re no doubt making a difference in our community in some way, shape or form. Why?

Here’s my theory: PR/marketing people are experts in the relationship business. We’re natural networkers, gladhanders and people-people. Individuals with this attribute are pre-disposed to care about the world and the humanity around them. Those who manufacture widgets, balance debits and credits, or deep-clean carpets can comfortably live a life divorced from most human contact. That’s not going to fly in our business.

And because we provide a service, it’s easy to contribute our expertise to whatever cause we’ve alighted upon. Plus, the communication business is fun — at least to us — so we’re ready to step up again the next time we’re asked.

The result is an awards ceremony for young leaders in business and community service that looks like a staff meeting at Obviouslee Marketing or Step Ahead. Not that I’ve ever been invited to one of those.

Now, if they’d just create a 50 Over 50 award, there’s a shiny crystal plaque calling my name.

barry waldman

Sparing You the Details

Last night 143 AMA members and hangers-on fired up the networking barbie for a night of free beer, nachos and a slammin’ jam band (54 Bicycles) at Fuel…and, well, I’m not going to bore you with the details.

Hell, I’m not even going to bore you with a rough outline.

The thing is, either you were among the 171 people who were there, or you weren’t. If you scored the coveted AMA koozie, you don’t need my report. You didn’t see any Peloponnesian warriors running to the newsstand for the latest battlefront post from Thucydides, did you?

Likewise, if you weren’t among the motley crew of 196 — and by “motley crew” I mean “printer reps” — there is a low likelihood in the vicinity of a Cubs pennant or a Snooki Ph.D. that you give a monkey’s butt about a party you weren’t at. Anything worth hearing about would have made it to the 11:00 news.

(Also, after three futile years attempting to attain inebriation during high school, my teetotaling ways render me utterly unqualified to report on the malt beverages. I couldn’t distinguish liquid gold from toad sweat.)

All this reminds me of Barry’s Newsletter Manifesto, which I present in torturous detail to my CofC students each semester, and which includes a dire warning against two-page spreads (in the anachronistic version) or two-scroll screens of scenes from the annual convention/fundraiser/gala/store opening attended by 150 of the 7,000 members/customers/readers. From a marketing standpoint, these kinds of articles are evidence of an organization reveling in itself at the expense of its customers.

This may seem perfectly elementary to you, but you aced your marketing courses, the driver’s test, the Cosmo quiz and your pap smear. Many of those less fortunate in the strategic thinking arena have difficulty remembering, or understanding how, to focus on their customers’ needs.

Now, it wouldn’t surprise me if someone were to post on the AMA Facebook page a handful of snapshots from the jollity. We all love photos (unless they involve ourselves standing next to one of the “motley crew” and consequently appearing to be approximately four-foot-six) and can ignore them if we choose. But we’ll spare you the blow-by-blow accounting of  217 attendees, their latest work news and their drinking habits.

For that, you’ll have to come to the next event, though with 225 people, the fire marshal may balk at letting you in.

barry waldman

CAMA Wins National Award

Congratulations to the Charleston AMA Chapter!

The results of the recent Fall Membership Drive are official, our local chapter has been recognized for having the largest growth in membership during the campaign for all chapters in our size category. With over 16% gain, we were also recognized as having the second highest growth for ALL AMA chapters nationally. We will be honored with a cash prize of $1000.00.

Our sincere thanks to all the members who made this possible and to our Board and Membership Committee for their hard work and commitment. The Spring Campaign will be here before you know it! Stay tuned for more info!

Interested in becoming a member of Charleston’s most influential marketing organization? Click here.

Mix it up…

It’s summer in Charleston, and I think we all need a break!  …from the heat, from work and schedules that just keep getting busier and busier!
Get ready to blow off some steam at the Charleston AMA Summer Social.

This year’s event has all the makings of an incredible party–open bar, an exclusive guest list (that includes YOU!) and two of Charleston’s hottest DJs ready to battle it out on the turntables.  Duvall Catering is bringing the food, so you know it’s going to be good, and NV is serving up a brand-new signature drink, just for our event.

Kick back in the VIP lounge with an NV mojito…just like the original, but with dark rum and brown sugar…need we say more?  Come mix and mingle with Charleston’s most creative marketing talent, and make some connections that will help you keep your business booming long after the hot Charleston summer.

Tickets are $25/members and $30/non-members…that includes all you can drink, all you can eat and meet some of the most creative professionals in the Lowcountry.

Don’t wait! Register today!

Check out photos of NV, here.